Can I edit my existing registration (upgrade/downgrade distance or other)?

Yes, if you click this link you will be able to access your registration and make changes.

What category should I enter?

We have a variety of categories on offer and it’s up to you to choose the ‘Award Category’ you would like your result ranked against.

The categories we have on offer include Male or Female Age Categories, Male or Female Open Categories OR a Family and Friends Category for those that would like to race/start with their mates of different genders/ages.

Please note the below will dictate which swim wave you start in. Elites need to hold a Triathlon Australia License or be endorsed by an accredited coach.

Is race 6 automatically olympic distance for series entries?

Yes, if you have entered the entire 2XU Sprint Series, Race 6 is automatically upgraded to Olympic distance.

Do olympic distance races count for series points?

Only the Olympic distance in Race 6 counts towards series points. You will need to race Sprint distance in Races 3 and 4 to get series points.

I registered for Race * but can no longer make it, what are my options?

If you can’t make a particular race you have registered for, we try to be as accommodating as possible. Before entries close if you provide a medical certificate we can transfer you into another race.

Can I get a transfer or refund on my entry?

A transfer of your entry from one series race to another is possible if the team is notified via info@o2events.com.au prior to eTickets being sent during the race week. ETickets are sent to participants on the Thursday of event week, so any transfer request needs to be made by end of day Wednesday of race week.

The 2XU Triathlon Series has a no refund policy as outlined in the participant waiver accepted during the registration. In exceptional circumstances where transferring to a future event is not possible, a refund can be made available minus a 20% Refund Administration Fee. 

If I can’t make it, can I transfer my entry to a friend?

Entries are non-transferable as outlined in the participant waiver. Each person needs to fill out their personal information, emergency contacts and e-sign the participant waiver in the registration process. Therefore, entries cannot be transferred between friends.

I entered but forgot to link my club for points, can I do this after the fact?

Feel free to flick us an email at info@o2events.com.au pre-race and we can get this sorted for you. If you realise this post-event, we ask that you contact us no later than 5 business days following the event to have you matched up with your club.

Do I need a wetsuit?

Tri-Kids: Wetsuits are permitted but not required. The swim is very short and we feel the experience will be better for the young ones if they move quickly from swim to bike without having to remove a wetsuit.

Fun Tri: Wetsuits optional. We’d estimate that about 50% of Fun Tri participants wear wetsuits for their swim. Wetsuits help with buoyancy for those less confident in the water and also provide greatest comfort in events earlier in the season when the water temperature is lower.

Sprint and Olympic: Wetsuits optional. We’d estimate that about 75% of the field wears a wetsuit for these swims, particularly for Olympic distance where you spend more time in the water.

What is a wave start?

A wave start is the time category is sent off in the swim. This is coordinated by the Swim Cap Colour assigned to the race category you have entered in. For example, if you are Male 25-29 Pink Cap Black Print, you will need to start with this group, which may be a different time to another wave of the same colour such as Female 45-49 Pink Cap Black Print.

It’s important to note both the cap colour and the category you are entered in. Your race e-Guide and Wave Starts will be posted to our website and emailed out at 5pm on Wednesday of race week.

What happens if I don’t or can’t finish the swim?

This is ok – we have the swim leg adequately guarded by Elwood Surf Life Saving Club, with a mixture of Boards, IRBs and coordinating staff on the shore with medical staff. If you feel like you need help at any stage during the swim, the procedure is to raise your arm in the air. We recommend rolling onto your back with your feet to the shore in order to avoid waves hitting your face.

Once back onshore, you are welcome to continue. You can do this by joining your wave as they head through the swim finish and onto the bike. You will receive times for your triathlon, however there will be a note of DNF next to your result to ensure you don’t place in the ranked results without completing the swim leg.

Prior to the swim commencing you can also choose to bypass the leg entirely, opting to begin your triathlon from the swim finish, performing just the bike and the run. This also will be presented in the results like the above.

What is drafting?

Drafting involves taking advantage of the rider in front to block the wind for you. For all races in the series Age Group and Open entrants are not permitted to intentionally draft to gain advantage during the bike leg.

You are required to keep a distance of 7 metres between the leading edge of the front wheel of the forward bike and the leading edge of the front wheel of the following bike, unless passing. Draft zones may overlap for safety reasons, leaving or entering transition and when making an acute/U-turn.

What type of bike do I need? Am I allowed to ride a mountain bike?

All bikes (except for e-bikes) are welcome in the 2XU Tri-Series. However, as you gain more experience you may want to start using a road or time trial bike.

Do 2XU Tri Series/O2 Events Hire out bikes?

We don’t hire out bikes directly however, if you get in touch with our event partner Ormond Giant they will be able to help guide you with hiring/purchasing a bike.

Am I allowed to run with no t shirt?

No, all participants need to be wearing a t-shirt/singlet while on the run course. If you try to run topless the officials will not let you onto the run course.

I think my result is not quite right who can i speak to?

Multisport Australia will be able to help with any result queries, contact them at: time@multisportaustralia.com.au with your name and participant number.

I still have my timing band by accident, where do I return it to?

It happens, don’t worry! To avoid the fine, please post your timing band back in a padded envelope promptly to Multisport Australia: PO Box 2122, Woolooware, NSW, 2230. 

How do I check my series points?

Series points are updated following each race. The series points for 2023/24 can be found on our website.

If I enter as a team do we all do 3 legs of the triathlon?

Entering as a team means you are splitting the triathlon legs (swim, bike, run) amongst your team members. You can choose to have either 3 team members doing 1 leg each, or 2 team members doing 1 and 2 legs each.

How does the team event work during the race?

Teams consist of 2 or 3 members with the swim/bike/run legs divided between them.

ALL CHANGEOVERS occur at the bike rack, with the timing band swapped from team member to team member. All team members will have a wristband to access transition.

Do I need to use elastic laces in my running shoes?

Elastic laces are a great way to shave off precious seconds during your transition as they allow you to pull your running shoes on without having to tie your laces. However, these are definitely not required and are something you choose to purchase if you prefer.

What happens if the swim is cancelled due to water quality?

Water Pollution is assessed on event morning, in consultation with relevant authorities. Should the swim not proceed due to pollution, a contingency run will replace the swim as the first leg of the Triathlon. Given this is considered a Triathlon by AusTriathlon’s definitions, no refunds or transfers are provided in this instance. Should you wish to withdraw or transfer, this needs to occur prior to eTickets being sent Thursday of Race week.

Contact Us

For more information on the 2XU Triathlon Series please shoot us a message and we'll get back to you pronto.

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